Welcome to SucexMarket.com.

These Terms and Conditions constitute a legally binding agreement between you and Sucex Market regarding your use of our website and services. By accessing or using our platform, you agree to be bound by these terms.

1. General Usage

SucexMarket.com is an online marketplace for groceries and household items. There is no age limit for browsing or using our platform; however, by placing an order, you confirm that you have the legal capacity to enter into a contract or have obtained the necessary consent from a parent or legal guardian to perform the transaction.

2. Orders and Payments

• Payment Methods: We process payments securely through authorized third-party gateways, including Flutterwave, Paystack, and GlobalPay.

• Data Security: Sucex Market does not collect, process, or store your credit card or sensitive financial details. All payment information is processed directly by our secure, third-party payment gateways.

• Order Accuracy: We reserve the right to verify order details and may reject orders that appear fraudulent or originate from accounts with suspicious activity.

3. Delivery and Inspection

• Delivery Policy: We aim to deliver your items promptly to the address provided during checkout.

• Mandatory Inspection: Customers are expected to carefully inspect all deliveries at the point of delivery.

• Return Eligibility: Because of the nature of grocery and household goods, some items are not eligible for return once they have been successfully accepted and signed for at the point of delivery. Please ensure you are satisfied with the quality and condition of your items before accepting the delivery from our rider/representative.

4. Returns and Refunds

If an item is damaged or incorrect at the point of delivery, you must bring it to the attention of our delivery representative immediately to qualify for a return or refund. Claims made after the delivery has been successfully concluded may not be honored due to the perishable or consumable nature of our products.

5. Dispute Resolution and Complaints

We strive for 100% customer satisfaction. If you have any complaints or require dispute resolution:

• Contact Us: Please visit our "Contact Us" page on the website.

• Email: You may send a detailed email to support@sucexmarket.com. We aim to respond to all inquiries within [Insert Business Hours, e.g., 24–48 hours].

6. Limitation of Liability

Sucex Market shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our platform or the delivery of products, except where prohibited by Nigerian law. Our maximum liability for any claim shall be limited to the value of the order in question.

7. Intellectual Property

All content, branding, logos, and images on SucexMarket.com are the exclusive property of Sucex Market. You may not reproduce or use our intellectual property without express written permission.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of SucexMarket.com following any changes constitutes your acceptance of the revised terms.